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Warranty Claims

Each new product sold by evo is covered by the original manufacturer's warranty.

The manufacturer makes all warranty decisions but evo can help play the middleman between you and the manufacturer. Please check the manufacturer’s website for information regarding their specific warranty policy.

If the warranty is not specified on the manufacturer's website or if you’re unsure your issue is covered, please Contact Us so we can help.

Warranty Submission Options

For Manufacturers That Handle Claims Directly

Some manufacturers will handle warranty claims directly with you, eliminating the extra step of having to go through evo. If you’re submitting a warranty claim for any of the below brands, click the corresponding link and follow the manufacturer’s instructions.

Burton   Capita   Union    Dakine  GNU    Smith   Slingshot   North Face  Faction Skis   Bonfire   Dragon   Hestra   XCEL   RipCurl   O’Neill   Solite   Karakoram   Lange   LIB Tech   Transition Bikes   Norrona   MountainHardwear  Billabong  Trew Gear   Smartwool

For All Other Manufacturers

Submit a warranty claim through evo.  

Step 1. Consult the manufacturer’s website to determine if the damage is covered by their warranty. Here are a few things that are NOT covered by warranty:  

  • Normal wear resulting from standard usage that occurs over time.
  • Damage resulting from contact with objects.
  • Damage to product resulting from improper care or unnecessary roughness.
  • Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.

Step 2. Fill out the Warranty Request Form. If you have any questions, don't hesitate to Contact Us
Step 3. We will contact you with further instructions as next steps vary by manufacturer. Please be patient as warranty issues can take a considerable amount of time to resolve as sometimes manufacturers are slow to respond to our outreach.

Warranty Policy Details

Shipping expense to send the product back to evo or directly to the manufacturer for approval is the sole responsibility of the customer. If the warranty request is approved, we will cover the shipping expense (if within the United States) of sending the new or repaired product. 

Any outside expenses that stem from a warranty situation (lift tickets, rental fees, mounting cost, part installs) aren't covered by evo or the manufacturer.  

Bike Warranties
Bike manufacturers only handle warranty claims for possible defects with the frame. Any potential warranty issue relating to bike components (fork, brakes, wheels, seatpost, etc.) are handled directly with the manufacturer of the specific component (Fox, Sram, Shimano, FSA, etc.). 

evo can help you navigate this process but there are other options that could be quicker and easier for you. Going through your local bike shop can be a good option if they’re an authorized dealer of your frame manufacturer or component manufacturer. They may be able to better evaluate the issue in person and they can process a warranty claim with the manufacturer even if you didn’t buy the bike from them.  

Another option is to work directly with the manufacturer. If you go to the manufacturer’s website, you should find warranty instructions to get the process started.

Still need help? Contact Us